U&D Square
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ISO 9001 & 27001 Certified
- Webhosting & DC support

- Remote Server Management

- Product Support

- Helpdesk Support

- NOC Services

- Back Office Services

- Dedicated Delivery Center

- IT infrastructure management

- Business Continuity

RIM: True 24X7 NOC Services

U&D Square offers TRUE 24X7 NOC services to its clients via a state-of-art Network Operations Center based in Pune, India. A team of experienced support professionals monitor and analyze system-generated alarms for servers, network equipment and supporting network connectivity monitoring to meet the needs of your infrastructure, your staff, and your budget. Maintaining high customer satisfaction levels and meeting SLAs requires 24 x 7 monitoring and management of your network and IT assets. Our experts provide the competitive advantage necessary to maximize your network and existing resources. With U&D NOC services, you choose exactly the amount of support you need. With the NOC package, you receive critical 24 x 7 x 365 surveillance, condition notification, and Data Communication Network (DCN) management & monitoring so you will know immediately if there is any problem within the IT infrastructure.


 
  • Experience on all widely used tools such as Kaseya, Level Platform, LogMeIn, Alart Logic, etc.

  • Ability to quickly gather knowledge on custom tools that you use for monitoring

  • Get a competitive advantage necessary to maximize the utilization of your network and existing resources

  • Exceed your performance goals and increase customer satisfaction

  • Increased IT infrastructure availability and better end-user experience

  • Quick TAT & rapid resolution of incidents with 24 x 7 x 365 support scenario

  • Over 70% cost reduction and 60% productivity increase achieved by providing support from offshore location.
 
Advantage U&D Square as stated by customer


"Thank you , I appreciate the continued top tier support U&D has provided for Kaseya thus far. It has been an interesting journey heading down a road without a very clear set of directions. Good news is with your help the path is more clear with less detours. "

- Tim McMullen
COO
An Integrated RIM Software Suite Company
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